(Updated on 1 October 2019)
Dovl recognizes that your privacy is very important
and
we take it seriously. This Privacy Policy (the "Privacy Policy") describes how Dovl Ltd
("Dovl,"
"we," "our," or "us") collect, use, and share information in connection with your use of our
websites (including www.dovl.com and any subdomains of this site unless expressly excluded
by
their own terms and conditions), services, and applications (collectively, the "Services").
This Privacy Policy does not apply to information our
customers may process when using our Services. A customer’s processing of any information using
our
Services is specific to their implementation and governed by customer’s own privacy policy and
the
written agreements between Dovl and the customer.
If you have any questions about this Privacy Policy or
Dovl's data collection, use, and disclosure practices, please contact us at [email protected]
Information we collect
We may collect and receive information about users
of
our Services ("users," "you," or "your") from various sources, including: (i) your use of
the
Services; (ii) information you provide through your user account on the Services (your
"Account") if you register for the Services; and (iii) from third-party websites, services,
and
partners.
Information we collect when you
use
our Services.
When you use our Services , our servers may
automatically log the standard data provided by your web browser. It may include your
Internet
Protocol (IP) address, your browser type and version, the pages you visit, the time and date
of
your visit, the time spent on each page, and other details.
We may also collect data about the device you are
using to access our Services. This data may include the device type, operating system,
unique
device identifiers, device settings, and geo-location data. What we collect can depend on
the
individual settings of your device and software. We recommend checking the policies of your
device manufacturer or software provider to learn what information they make available to
us.
In some countries, including countries in the
European
Economic Area ("EEA"), the information referenced above may be considered personal
information
under applicable data protection laws.
Information we collect when you
use
our Services.
We may ask for personal information, such as
your:
- Name
- Email address
- Phone/mobile number
- Company name
This data is considered “identifying information”,
as
it can personally identify you. We only request personal information relevant to providing
you
with a service, and only use it to help provide or improve this service.
The personal information that you are asked to
provide, and the reasons why you are asked to provide it, will be made clear to you at the
point
we ask you to provide your personal information.
Information we receive from
third
parties
We may receive publicly available information
about
you from our third-party partners and combine it with data that we have about you.
How we collect information
We collect information by fair and lawful means,
with
your knowledge and consent. We also let you know why we’re collecting it and how it will be
used. You are free to refuse our request for this information, with the understanding that
we
may be unable to provide you with some of your desired services without it.
Use of information
We may use a combination of identifying and
non-identifying information to understand who our visitors are, how they use our services,
and
how we may improve their experience of our Services in the future. We do not disclose the
specifics of this information publicly, but may share aggregated and anonymised versions of
this
information, for example, in website and customer usage trend reports.
We may use your personal details to contact you
with
updates about our Services, along with promotional content that we believe may be of
interest to
you. If you wish to opt out of receiving promotional content, you can follow the
“unsubscribe”
instructions provided alongside any promotional correspondence from us.
Data processing and storage
We only transfer data within jurisdictions subject
to
data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as
necessary to provide a service, or to improve our services in future. While we retain this
data,
we will protect it within commercially acceptable means to prevent loss and theft, as well
as
unauthorised access, disclosure, copying, use or modification. That said, we advise that no
method of electronic transmission or storage is 100% secure, and cannot guarantee absolute
data
security.
If you request your personal information be
deleted,
or where your personal information becomes no longer relevant to our operations, we will
erase
it from our system within a reasonable timeframe.
Cookies
We use “cookies” to collect information about you
and
your activity across our site. A cookie is a small piece of data that our website stores on
your
computer, and accesses each time you visit, so we can understand how you use our site. This
helps us serve you content based on preferences you have specified. Please refer to our
Cookie
Policy for more information.
Third-party access to information
We use third-party services for:
- Analytics tracking
- Advertising and promotion
- Content marketing
- Email marketing
- Payment processing
These services may access our data solely for
the
purpose of performing specific tasks on our behalf. We do not share any personally
identifying information with them without your explicit consent. We do not give them
permission to disclose or use any of our data for any other purpose.
We may, from time to time, allow limited
access to
our data by external consultants and agencies for the purpose of analysis and service
improvement. This access is only permitted for as long as necessary to perform a
specific
function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement
requests for data if we believe a request is too broad or unrelated to its stated
purpose.
However, we may cooperate if we believe the requested information is necessary and
appropriate to comply with legal process, to protect our own rights and property, to
protect
the safety of the public and any person, to prevent a crime, or to prevent what we
reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal
information to third parties. We do not sell or rent your personal information to
marketers
or third parties.
Children’s privacy
Dovl does not knowingly collect information
from
children under the age of 13, and children under 13 are prohibited from using our
Services.
If you learn that a child has provided us with personal information in violation of this
Privacy Policy, you can alert us at [email protected].
Limits of our policy
This privacy policy only covers Dovl's own
collecting and handling of data. We only work with partners, affiliates and third-party
providers whose privacy policies align with ours, however we cannot accept
responsibility or
liability for their respective privacy practices.
Our website may link to external sites that
are
not operated by us. Please be aware that we have no control over the content and
policies of
those sites, and cannot accept responsibility or liability for their respective privacy
practices.
Changes to this policy
This Privacy Policy may be modified from time
to
time, so please review it frequently. Changes to this Privacy Policy will be posted on
our
websites. If we materially change the ways in which we use or share personal information
previously collected from you through our Services, we will notify you through our
Services,
by email, or other communication.
Your rights and responsibilities
As our user, you have the right to be informed
about how your data is collected and used. You are entitled to know what data we collect
about you, and how it is processed. You are entitled to correct and update any personal
information about you, and to request this information be deleted. You may amend or
remove
your account information at any time, using the tools provided in your account control
panel.
You are entitled to restrict or object to our
use
of your data, while retaining the right to use your personal information for your own
purposes. You have the right to opt out of data about you being used in decisions based
solely on automated processing.
Contact us
If you have any questions or concerns about
this
Privacy Policy, please feel free to email us at
[email protected]
